Your order will be confirmed within 24 hours.

Standard Delivery time is 7 working Days.

2. Returns and Replacement

We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that :

• the item may be damaged during transit.
• or there might be a manufacturing defect.
• or that a wrong item is delivered to you.

In only such cases as given above, we will replace the item at no extra cost (excluding shipping, provided that the request for replacement of the item is made within the stipulated time frame which is 24 hrs of receiving the parcel and with a complete and unedited 360 degrees unboxing/opening video of the parcel received.

To get a replacement, email us your Order Number, unboxing video, and the reason for returning. Only after receiving our confirmation for the return, you are requested to send the item back to us. Once we receive the item back we will then arrange for the replacement of the item through our logistics partner for which shipping will have to be paid by you for both sides. In case of a replacement, our logistics partners will attempt delivery of the items thrice. In case the delivery is not executed during all three attempts, due to the recipient not available / premises locked, etc., the customer will be charged for re-attempt the delivery. We shall not be responsible for any items sent to us for return/replacement without our confirmation.You may contact us using the (contact@phulvadi.com)